ORDERING

When placing an order please include name, address, e-mail address, phone number and payment information.  If using a different shipping address - please advise.  Any add-on orders will be treated as a new order.

PAYMENT

MasterCard, VISA, American Express, the NAPA credit card and money orders are accepted for payment.  Please have your card number and expiration date ready when placing a phone order and identify yourself as an internet customer.  Credit card purchases are subject to credit limit pre-authorization.  All purchases are to be paid in U.S. funds only.  NO exceptions.

SALES TAX

All shipments within Pennsylvania will be charged 6% sales tax on all taxable purchases.  Business purchases for resale must have a sales tax exempt certificate in order to be exempt from this tax.

SHIPPING

Shipping, insurance and handling charges are additional and are based on weight, size and value of the package.  U.S. Postal Service Priority Mail is our chosen method of shipment.  Other methods of shipment/insurance costs will be quoted when appropriate or necessary.

DAMAGED SHIPMENTS

Any shipment received damaged must be reported immediately to the shipping company.  Once a package leaves Honesdale Auto Supply Inc. it becomes the responsibility of the shipping company.  It is the responsibility of the customer to initiate the appropriate insurance claims.

SHORTAGES

Must be reported within 7 days of receipt of shipment.  Please be careful to inspect all deliveries and packages when received.

NON ACCEPTED/REFUSED ORDERS

A $25.00 restocking fee plus freight will be charged to your credit card account if you refuse or do not accept a shipment.

BACKORDERS/CANCELLATIONS

Refused orders and/or not accepted backorders are subject to the following terms:  it is the customer's responsibility to cancel an order if you wish not to accept it.  Please call customer service to cancel your order.

WARRANTY RETURNS

All warranty returns are subject to inspection for determination of credit.  Honesdale Auto Supply Inc. reserves the right to repair or replace damaged or defective items.  Items MUST be returned in original manufacturers box or package.  Include name, address, original invoice number or copy of invoice, and a short note explaining the problem with returned item.  Installing and tuning performance parts require a certain level of technical and mechanical ability.  We assume no responsibility for incorrectly installed or tuned merchandise, nor for any other parts these may affect.

RETURN SHIPPING TO HONESDALE AUTO SUPPLY INC.

When shipping items (defectives, cores, repairs, etc.) to Honesdale Auto Supply Inc. be sure to include your name, address, phone number and a short note explaining the reason for the return.  It is highly recommended that you insure your package.  Honesdale Auto Supply Inc. will not be held responsible for items damaged due to improper packaging or transit, or, for packages lost in transit.  Any and all claims must be made to your respective carrier.

CREDITS ON CORES, RETURNS, AND LOST SHIPMENTS

Customers may return products for credit when the following guidelines and procedures are met.  You MUST include a copy of the original invoice and a note containing your name, address, e-mail address and phone number with a brief explanation for the return.  Credits for returns without this information will be delayed.  All returned items must be in new condition in the original manufacturers packaging.  Cores returned for credit must also be in the manufacturers original packaging.  Freight, both ways, is the responsibility of the customer.  Sorry, there are no returns permitted on electrical parts.  Returns of special orders may incur a restocking fee.

Orders lost in shipment for whatever reason will not be credited until 75 days after the original shipment date, per U.S. Postal Service insurance regulations.  We will gladly replace the lost shipment and issue a credit once the original shipment is delivered, returned to us, or after the 75 days expire and an insurance claim is initiated.